HOW
DO I...
Appointments
An appointment system is in operation at both surgeries. Appointments
can be arranged either by telephone or by calling into the surgery.
You may see any doctor in the practice although it is better to see
one doctor consistently for each illness. Urgent cases will always
be accommodated. These appointments are for sudden illnesses that
require treatment the same day. It would be helpful if you could inform
the surgery in advance if you are unable to keep an appointment.
Home
Visits
Patients who are housebound or are too ill to travel to the surgery
should request a house visit. Should your illness prevent you from
attending the surgery we would be grateful if you could telephone
the surgery before 10.00am to enable the doctor to plan his rounds.
Requests for home visits are vetted so that the doctor can attend
cases according to their urgency. The reception staff will ask you
to describe your symptoms.
Repeat
Prescriptions
Repeat prescriptions will be issued at the doctorås discretion to those
patients who require long-term treatment. Please allow 24 hours before
collection and make allowances for weekends and public holidays. Repeat
prescriptions can be ordered by placing your request in the box at reception
or, alternatively, you may post your request to the surgery enclosing
a stamped, addressed envelope. We regret we are unable to accept telephone
requests for repeat prescriptions.
New
Patients
Patients wishing to join the practice are asked to complete a questionnaire
and arrange an appointment with the practice nurse before fully registering
with the practice. This enables the practice to assess your health needs
and provides us with a brief background on your medical history. It
could take several months for your case notes to reach us.
Complaints
Procedure
We always try to provide the best service possible, but there may be
times when you feel this has not happened. If you have a complaint or
concern about the service you have received from the practice, please
let us know. If you wish to make a complaint please telephone or write
to Mrs M Oyar our practice manager. She will explain the complaints
procedure and will make sure your concerns are dealt with properly.
Comments
and Suggestions
We are happy to accept and consider comments and suggestions from outpatients.
Please present your views in writing, addressed to the practice manager.
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